Account Manager Terms and Conditions
Lincoln Automotive Financial Services Account Manager ("Account Manager") allows you to register with Lincoln Automotive Financial Services to view your individual account information, make payments and manage your account(s) online. As used in this Agreement, the terms, "Lincoln Automotive Financial Services," "we," "us," and "our" refer to Ford Motor Credit Company LLC and its subsidiaries (collectively "Lincoln Automotive Financial Services") and "you" or "your" refers to each person(s) registered for or using Account Manager.
If you have an eligible account, Account Manager gives you online access to:
- Account information like account balances, payment histories, and payoff quotes; and
- Account services like updating your personal information, changing your billing method, and making online payments.
You must agree to these terms and conditions (
this Agreement) to use Account Manager.
When you use or access Account Manager, you agree to the terms of this Agreement, which we may update from time to time by posting the updated terms on this site or by sending you notice by email or regular mail.
If at any time you do not agree to the terms of this Agreement, please do not register and/or discontinue use of Account Manager and contact us to de-enroll from Account Manager. You can find our contact information by clicking the Support tab in Account Manager.
You must have an active Lincoln Automotive Financial Services account to use Account Manager. Account Manager may be limited or unavailable for some accounts such as: accounts that have been paid in full, accounts involved in a bankruptcy proceeding, accounts that are in repossession status, accounts enrolled in a combined billing or payroll deduct program, etc. If your account becomes ineligible, your use of Account Manager for that account may be limited or unavailable. In our sole discretion, we reserve the right to determine account eligibility without notice. Not all features of Account Manager may be available in all geographic areas.
Accuracy of Site Information
ALL INFORMATION AND SERVICES PROVIDED IN ACCOUNT MANAGER ARE OFFERED ON AN
AS IS BASIS, WITH NO WARRANTY OF ANY KIND ‐ WHETHER EXPRESS, IMPLIED, OR STATUTORY ‐ INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF TITLE OR THE IMPLIED WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE OR MERCHANTABILITY. THIS DOES NOT AFFECT THOSE WARRANTIES WHICH ARE INCAPABLE OF EXCLUSION, RESTRICTION, OR MODIFICATION UNDER THE LAWS APPLICABLE TO THIS AGREEMENT. We will make reasonable efforts to provide accurate and current information; however, Account Manager may contain errors and may not always be current due to processing delays or other reasons. By using the information provided in Account Manager, you acknowledge that neither we nor our third-party service providers make any guarantee that the services offered will be timely, uninterrupted, secure, or error-free. You understand and agree that your access and use of Account Manager are at your sole risk.
Security and User Responsibility
You understand and accept the risks associated with using the Internet such as risks of security breaches, transmission errors, and service interruptions. Information sent over the internet may not be secure. You understand and accept the risk that a third party may intercept the information you send to us online or in our response(s).
If you do not receive an email notifying you that you statement is ready or the statement is not shown in Account Manager, you are still required to make your payment on or by your scheduled due date. You must choose a username and password when you register to use Account Manager. You must keep your username and password secure and change your password regularly. Notify us immediately if there is an unauthorized disclosure or use of your username or password. Actions taken using your username and password will be treated as approved by you. We are not responsible for your errors or negligent use of Account Manager.
If you use Account Manager to schedule online payments, you consent and agree to the following terms. Please note: for Combined Bill Customers, certain functions of Account Manager detailed in this section may differ from single-account customers, or may be unavailable. See Section 9
Combined Bill Customers for more information.
- You represent and agree that you have the authority to draw or otherwise transfer funds from the bank account number(s) you have or will provide to us. You authorize us to draw or otherwise transfer funds from that bank account in the amounts you authorize in Account Manager.
- If after you enroll in Account Manager we determine that your bank account number is not a valid source of funds, then we may contact you and you may be restricted from making online payments through Account Manager.
- You can process payments in Account Manager in the following manner:
Your statements are issued approximately 17-20 days before your scheduled due date. Once you make a payment through Account Manager, your online billing status will be updated and future statements will be available electronically. If you wish to receive paper statements, simply update your Notification Preferences on the Profile page in Account Manager to reflect paper.
You may only schedule one single payment at a time. If your pending single payment does not satisfy your monthly obligation (principal only payment, partial payment, etc.), you will not be able to schedule or make another single payment through Account Manager until your pending single payment has been withdrawn from your bank account or until you cancel your pending single payment.
To ensure your payment is made on time, select a payment date that allows for sufficient processing time.
- You will be sent an e-mail alerting you that your statement is ready for review in Account Manager.
- You can log into Account Manager to view your statement and review its contents.
- Following the instructions appearing in Account Manager, you can pay your payment (using the bank account information you provided).
|Type of Payment
||Deadline for Scheduling
||Date/Time of Crediting
||Single payments must be scheduled prior to 9:00pm EST on the scheduled payment date. Note: a scheduled payment date cannot be a weekend or holiday.
||Single payments will be credited to your Lincoln Automotive Financial Services account on the scheduled payment date. Note: a scheduled payment date cannot be a weekend or holiday.
||Automatic payments must be scheduled at least two business days prior to your automatic payment withdrawal date.
||Automatic payments will be credited to your Lincoln Automotive Financial Services account on the automatic payment withdrawal date.
To cancel payments online, please select Cancel Payment link or visit the Payment Options page within Account Manager (depending on the type of payment) and select the stop payment option.
|Type of Payment
||Date/Time of Cancelling
||Same Day Single Payment
||If you scheduled a single payment to be processed on the same day your payment request was submitted, you must cancel by 9:00pm EST on the day your payment request was submitted.
|Next Business Date Single Payment
||If you scheduled a single payment to be processed on the next business day after your payment request was submitted, you must cancel by 9:00pm EST on the day your payment request was submitted.
|Other Single Payment
||If you scheduled a single payment to be processed two or more business days after your payment request was submitted, you must cancel by 9:00pm EST at least two business days prior to your scheduled payment date. Note: Principal payments may only be cancelled on the Account Manager GUX website.|
||If you scheduled automatic payments to be processed, you must cancel by 9:00pm EST at least two business days prior to your automatic payment withdrawal date.
You may also cancel this authorization: (1) by calling Lincoln Automotive Financial Services at (800) 498-8801, or (2) by mail to: Lincoln Automotive Financial Services, PO Box 31111, Tampa, FL 33619. This authorization may be canceled at any time by Lincoln Automotive Financial Services.
You will not be charged a fee by Lincoln Automotive Financial Services for Account Manager transactions unless a payment is returned for non-sufficient funds and then you may be charged a return fee based on your contract and your state's applicable laws. Your bank may charge you fees. Payment requests sent to your bank will be submitted twice before considering the transaction failed.
Marketing and Communications
By enrolling in Account Manager, you expressly consent and agree that Lincoln Automotive Financial Services, our affiliates, agents, and service providers may use written, electronic, or verbal means to contact you regarding your account, and/or your use of Account Manager. This consent includes, but is not limited to, contact by manual calling methods, prerecorded or artificial voice messages, text messages, emails, and/or automatic telephone dialing systems. You agree that Lincoln Automotive Financial Services, our affiliates, agents, and service providers may use any e-mail address or any telephone number you provide now or in the future including a number for a cellular phone or other wireless device, regardless of whether you incur charges as a result. You agree that Lincoln Automotive Financial Services, our affiliates, agents, and service providers may monitor and record telephone calls between us to assure the quality of our service or for other reasons.
Additionally, by enrolling in Account Manager, you agree to receive marketing emails from Lincoln Automotive Financial Services regarding promotions or special offers. If you do not wish to receive promotional marketing emails from Lincoln Automotive Financial Services, you may update your notification preferences by visiting your Profile page and deselecting the Special Offers box under Notification Preferences.
Our website may contain links to independent websites. We have no control over or responsibility for the content of any independent third-party site hyperlinked to Account Manager. Any such links are for your convenience and should not be construed as an endorsement by us.
We will not waive any of our rights or remedies under this Agreement unless such a waiver is in writing and signed by us. No delay or omission on our part in pursuing our rights or remedies shall be deemed a waiver of such rights or remedies or any other rights or remedies
Combined Bill Customers
For Combined Bill Customers, certain functions of Account Manager may differ from single-account customers, or may be unavailable:
- Account Manager statement alerts are not available for Combined Bill customers.
- Due to processing time, Combined Bill single payments submitted online must be scheduled at least 2 business days (excluding weekends and holidays) prior to the preferred payment date.
- To cancel payments online, please select View or Cancel Pending Payment on the Bill Group Overview screen.
- Notification Preferences are not available for Combined Bill Customers.
- Principle Payment functionality is not available for Combined Bill Customers.
Beta Site Functionality
We are always working to enhance functionality and provide you with a rewarding customer experience through Account Manager. As part of this process, there may be opportunities to view and test a beta site version of Account Manager. A beta site is a version of a website that includes updated functionality and is first introduced to users in a limited capacity in order to test new features and solicit feedback. At times, during the Account Manager log-in process, you may be presented an opportunity to enter Account Manager's beta site. By agreeing to enter the beta site, you acknowledge that some Account Manager functionality may be unavailable in the beta site or different from the standard Account Manager functions. After entering the beta site, you may return back to the standard Account Manager website at any time to access all of the standard Account Manager's functions.